Spoken Words


The Spoken Words insight contains bundle-level and track-level data:

Bundle-level Data

data is an object containing:
  • word_count - Total number of words spoken
  • words_per_minute - Average number of words spoken per minute of speaking time
  • spoken_duration - Number of seconds where at least one person is speaking on any track
  • spoken_duration_percent - Percent of total time where at least one person is speaking on any track
  • crosstalk_duration - Number of seconds where more than one track is speaking
  • crosstalk_percent - Percent of the speaking time that has more than one track speaking. This is likely more useful data than crosstalk_duration_percent.
  • crosstalk_duration_percent - Percent of the track duration that has more than one track speaking. This is analoguous to spoken_duration_percent.
  • crosstalk_segments - Array of segment objects where more than one track is speaking. Each object in the array contains start and end times in seconds.

Track-level Data

track_data is an array containing an object for each track. Each object contains the track_id and track_label of the track, as well as the following:
  • word_count - Total number of words spoken in the track
  • words_per_minute - Average number of words spoken per minute of speaking time in the track
  • spoken_duration - Number of seconds where someone is speaking in the track
  • spoken_duration_percent - Percent of total time where someone is speaking inn the track
  • speech_segments - Array of segment objects corresponding to each block of continuous speech. Each object in the array contains start and end times in seconds as well as word_count and words_per_minute.
  • interrupts - Array of segment objects where this track interrupts another track that is already speaking. Each object in the array contains start and end times in seconds.
  • interrupt_count - Number of interrupt segments in interrupts.
  • interrupt_duration - Total duration in seconds of the interrupt segments in interrupts
  • interrupt_percent - Percent of the total bundle spoken duration that this track interrrupts.

Sample Response

An example insight:spoken_words response:
{
  "id": "1234567890abcdef1234567890abcdef",
  "bundle_id": "1056a9fce5814e6f80b5da54fb050aea",
  "name": "spoken_words",
  "status": "ready",
  "created": "2017-02-01T18:54:22.843Z",
  "updated": "2017-02-01T18:55:25.466Z",
  "data": {
    "word_count": 920,
    "words_per_minute": 194.82,
    "spoken_duration_percent": 85.28,
    "spoken_duration": 283.34,
    "crosstalk_duration": 16.17,
    "crosstalk_percent": 5.71,
    "crosstalk_duration_percent": 4.87,
    "crosstalk_segments": [
      {
        "end": 106.02,
        "start": 104.94
      },
      {
        "end": 194.32,
        "start": 193.91
      },
      {
        "end": 201.49,
        "start": 200.89
      },
      {
        "end": 215.46,
        "start": 211.82
      },
      {
        "end": 221.02,
        "start": 217.56
      },
      {
        "end": 239.59,
        "start": 239.13
      },
      {
        "end": 244.18,
        "start": 243.82
      },
      {
        "end": 289.95,
        "start": 289.79
      },
      {
        "end": 292.65,
        "start": 291.67
      },
      {
        "end": 297.65,
        "start": 297.5
      },
      {
        "end": 309.67,
        "start": 308.74
      },
      {
        "end": 319.66,
        "start": 315.72
      }
    ]
  },
  "track_data": [
    {
      "track_id": "abc123",
      "track_label": "agent",
      "word_count": 637,
      "words_per_minute": 189.82,
      "spoken_duration": 201.35,
      "spoken_duration_percent": 60.6,
      "speech_segments": [
        {
          "words_per_minute": 292.68,
          "end": 26.66,
          "start": 25.43,
          "word_count": 6
        },
        {
          "words_per_minute": 283.08,
          "end": 38.76,
          "start": 29.01,
          "word_count": 46
        },
        {
          "words_per_minute": 127.66,
          "end": 41.94,
          "start": 40.53,
          "word_count": 3
        },
        {
          "words_per_minute": 176.93,
          "end": 70.29,
          "start": 43.5,
          "word_count": 79
        },
        {
          "words_per_minute": 163.46,
          "end": 78.88,
          "start": 72.64,
          "word_count": 17
        },
        {
          "words_per_minute": 187.39,
          "end": 99.23,
          "start": 82.58,
          "word_count": 52
        },
        {
          "words_per_minute": 111.11,
          "end": 106.02,
          "start": 104.94,
          "word_count": 2
        },
        {
          "words_per_minute": 271.36,
          "end": 118.24,
          "start": 116.25,
          "word_count": 9
        },
        {
          "words_per_minute": 168.22,
          "end": 122.26,
          "start": 121.19,
          "word_count": 3
        },
        {
          "words_per_minute": 164.43,
          "end": 164.16,
          "start": 125.48,
          "word_count": 106
        },
        {
          "words_per_minute": 230.65,
          "end": 184.53,
          "start": 165.8,
          "word_count": 72
        },
        {
          "words_per_minute": 146.34,
          "end": 194.32,
          "start": 193.91,
          "word_count": 1
        },
        {
          "words_per_minute": 100,
          "end": 201.49,
          "start": 200.89,
          "word_count": 1
        },
        {
          "words_per_minute": 186.05,
          "end": 206.46,
          "start": 203.88,
          "word_count": 8
        },
        {
          "words_per_minute": 132.6,
          "end": 215.46,
          "start": 208.22,
          "word_count": 16
        },
        {
          "words_per_minute": 234.04,
          "end": 231.66,
          "start": 217.56,
          "word_count": 55
        },
        {
          "words_per_minute": 130.43,
          "end": 239.59,
          "start": 239.13,
          "word_count": 1
        },
        {
          "words_per_minute": 166.67,
          "end": 244.18,
          "start": 243.82,
          "word_count": 1
        },
        {
          "words_per_minute": 193.78,
          "end": 282.59,
          "start": 249.77,
          "word_count": 106
        },
        {
          "words_per_minute": 154.44,
          "end": 292.65,
          "start": 284.88,
          "word_count": 20
        },
        {
          "words_per_minute": 400,
          "end": 297.65,
          "start": 297.5,
          "word_count": 1
        },
        {
          "words_per_minute": 193.55,
          "end": 309.67,
          "start": 308.74,
          "word_count": 3
        },
        {
          "words_per_minute": 150.42,
          "end": 322.9,
          "start": 315.72,
          "word_count": 18
        },
        {
          "words_per_minute": 271.19,
          "end": 328.02,
          "start": 326.25,
          "word_count": 8
        },
        {
          "words_per_minute": 132.35,
          "end": 331.68,
          "start": 330.32,
          "word_count": 3
        }
      ],
      "interrupt_count": 9,
      "interrupt_duration": 11.39,
      "interrupt_percent": 4.02,
      "interrupts": [
        {
          "end": 106.02,
          "start": 104.94
        },
        {
          "end": 194.32,
          "start": 193.91
        },
        {
          "end": 201.49,
          "start": 200.89
        },
        {
          "end": 221.02,
          "start": 217.56
        },
        {
          "end": 239.59,
          "start": 239.13
        },
        {
          "end": 244.18,
          "start": 243.82
        },
        {
          "end": 297.65,
          "start": 297.5
        },
        {
          "end": 309.67,
          "start": 308.74
        },
        {
          "end": 319.66,
          "start": 315.72
        }
      ]
    },
    {
      "track_id": "abc456",
      "track_label": "customer",
      "word_count": 283,
      "words_per_minute": 172.98,
      "spoken_duration": 98.16,
      "spoken_duration_percent": 29.54,
      "speech_segments": [
        {
          "words_per_minute": 237.62,
          "end": 24.61,
          "start": 21.58,
          "word_count": 12
        },
        {
          "words_per_minute": 304.35,
          "end": 28.42,
          "start": 27.04,
          "word_count": 7
        },
        {
          "words_per_minute": 305.08,
          "end": 40.33,
          "start": 39.74,
          "word_count": 3
        },
        {
          "words_per_minute": 150,
          "end": 71.96,
          "start": 70.76,
          "word_count": 3
        },
        {
          "words_per_minute": 164,
          "end": 115.08,
          "start": 100.08,
          "word_count": 41
        },
        {
          "words_per_minute": 219.51,
          "end": 120.09,
          "start": 119.27,
          "word_count": 3
        },
        {
          "words_per_minute": 174.93,
          "end": 202.62,
          "start": 185.47,
          "word_count": 50
        },
        {
          "words_per_minute": 6.52,
          "end": 221.02,
          "start": 211.82,
          "word_count": 1
        },
        {
          "words_per_minute": 210.78,
          "end": 248.82,
          "start": 232.31,
          "word_count": 58
        },
        {
          "words_per_minute": 176.47,
          "end": 284.16,
          "start": 283.14,
          "word_count": 3
        },
        {
          "words_per_minute": 375,
          "end": 289.95,
          "start": 289.79,
          "word_count": 1
        },
        {
          "words_per_minute": 180.06,
          "end": 319.66,
          "start": 291.67,
          "word_count": 84
        },
        {
          "words_per_minute": 202.53,
          "end": 325.39,
          "start": 323.02,
          "word_count": 8
        },
        {
          "words_per_minute": 310.34,
          "end": 330.06,
          "start": 328.32,
          "word_count": 9
        }
      ],
      "interrupt_count": 3,
      "interrupt_duration": 4.78,
      "interrupt_percent": 1.69,
      "interrupts": [
        {
          "end": 215.46,
          "start": 211.82
        },
        {
          "end": 289.95,
          "start": 289.79
        },
        {
          "end": 292.65,
          "start": 291.67
        }
      ]
    }
  ],
  "_class": "SpokenWordsInsight",
  "_links": {
    "self": {
      "href": "/v1/bundles/abcdef1234567890abcdef0123456789/insights/1234567890abcdef1234567890abcdef"
    },
    "curies": [
      {
        "href": "/docs/rels/{rel}",
        "name": "clarify",
        "templated": true
      }
    ],
    "parent": {
      "href": "/v1/bundles/abcdef1234567890abcdef0123456789/insights"
    },
    "clarify:bundle": {
      "href": "/v1/bundles/abcdef1234567890abcdef0123456789"
    }
  }
}
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