Frequently Asked Questions


Can I use a YouTube url to create a bundle?

No. In order to process your audio or video, our systems have to download it. Converting a YouTube url into a media url is challenging because they occasionally change how it’s generated. We recommend you to use your raw media url directly.

I got an error. What does it mean!?

We use the standard HTTP Status Codes along with custom media error codes detailed here.

What languages do you support?

English, Spanish, and French though we’re working to add more languages. If your language isn’t listed, contact us as we might have your language in a private beta.

I didn’t get any notifications and no Insights are available. What happened?

If you send us a file which is mostly silent or does not include any speech, our speech recognition system will return nothing. As a result, spoken word insights such as Keywords and Topics will also be empty.

Where are you based?

We’re based in Austin, TX. If you’re in town, you should drop by our offices. We host a happy hour most Thursdays 5-7pm, just RSVP on Facebook.

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